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GIFT SHOPS
EVALUATION—NEEDS
ASSESSMENT
Review the client’s current store
and retail operations, contract (if outsourced) and
services. This review includes but is not necessarily limited
to
buying, inventory control, staffing, merchandising and
display, mission-related
product selection, retail pricing, store layout, performance
measurements, benchmarking with other similar institutions,
operations, customer service, sales techniques, expense
controls, branding, business plans, provide quantitative
evaluations
and recommendations that will improve financial results,
image and customer service.
SELF-OPERATION VS. OUTSOURCING
Assist and guide our client through
a careful, thoughtful and thorough evaluation process
to help client determine which method of operation
is best suited for the client.
If client selects outsourcing,
we prepare and distribute a Request for Proposal
(RFP), identify highly qualified prospective
store operators, assist with the review and
analysis of proposals, operator selection,
and negotiate the most favorable contractual
terms and conditions.
STORE
LAYOUT & PROGRAMMING
If
you are planning a new
store or renovation
of an existing store,
we
can provide expert advice,
guidance and direction
to client and client’s
architect to be sure
the retail presence
is the appropriate
size
and layout to provide
high quality customer
service and optimize
revenues. These services
include the layout
and
design of store fixtures
and check-out counter
to optimize merchandising,
speed of service and
customer flow, specification
and selection of the
point-of-sale system
to be certain the appropriate
accounting and tracking
systems are in place, signage,
and all related services.
CUSTOMER SERVICE & SALES TRAINING
We will work with and train your store management and staff with an effective
training program to optimize customer satisfaction and revenue.
STORE MANAGER SELECTION
If you need to hire a store manager, we can assist you through the process
of developing a comprehensive job description for your store manager,
advising you on an appropriate compensation package, sourcing prospective
store managers and providing initial screening and evaluation.
OTHER SERVICES
Other consulting services include:
• E-Commerce
• Exhibition store planning and implementation
• Business plan review and preparation
• Wholesale & satellite stores
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